■Job Summary:

As a Level 2 Support Engineer in major telecoms company, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring the efficient operation of our telecommunications network. You will be working closely with Level 1 Support Engineers, Network Operations Engineers, and other cross-functional teams to ensure timely resolution of customer issues.

■Key Responsibilities:

• Provide technical support to customers, troubleshoot and resolve complex issues related to telecommunications services.
• Collaborate with Level 1 Support Engineers, Network Operations Engineers, and other cross-functional teams to ensure timely resolution of customer issues.
• Conduct in-depth analysis of network performance, monitor network and application condition, and proactively identify potential issues to prevent downtime.
• Develop and maintain technical documentation and processes to improve efficiency and ensure consistent service delivery.
• Participate in testing and deployment of new services and network upgrades to ensure smooth and seamless integration into the existing infrastructure.
• Risk assessment for each CRs (Network activities)
• Prepare reports and review and improve technical documentation
• Provide training and support to other teams within the organization as required.

■Requirements:

• Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, or related field.
• Minimum of 2 years of experience in telecommunications or related industry.
• Knowledge of telecommunications technologies and protocols, including but not limited to, IP networks, SIP, VoIP, MPLS, and broadband access technologies.
• Experience in troubleshooting complex network issues and resolving customer problems.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to work under pressure, manage multiple tasks, and adapt to a fast-paced environment.
• Knowledge of Kubernetes, AWS, Linux, Docker and CI/CD
• Certifications such as CCNA, CCNP, or equivalent are a plus.
• Reside in Japan and be able to travel to Setagaya Ward, Tokyo.